Bargain Bin Movie Reviews

October 14, 2019 Test Review Title

Uncategorized

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September 17, 2019 Leviathan (1989)

1980sHorrorSciFi

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About Me

With over 20 years of technical support, project management, and people leadership experience, my focus is on helping people use tomorrow’s technology to its full potential today.

My daily goal is to both learn and teach something new.

Location Kitchener, Ontario Canada
Occupation Professional Geek

Resume Highlights

Experience

2014 - Present

Team Lead, IT Service Desk

Equitable Life of Canada

Responsible for the overall delivery of IT end-user support and leading daily operations within the IT Service Desk. Primary technical and process escalation contact for the company. Managing team workload and resource prioritization, shift and oncall scheduling, and focused on continuous support improvement through technology and process enhancements.

2013 - 2014

Manager, Customer Service

adidas

Managed the Canadian TEAM division of adidas Customer Service, which was responsible for coordinating and managing orders relating to sport federations, clubs, and associations while working closely with Sales Reps and Dealers. Instrumental in the development and implementation of reports, analytics, and policies while training and mentoring a high performance team.

2012 - 2013

Manager, Customer Support

Desire2Learn

Managed the teams responsible for providing support to Desire2Learn's product and service customers worldwide, while coordinating internal team direction, knowledge, and resources.

2005 - 2012

Team Lead, IT Service Desk

BlackBerry

Responsible for day-to-day operations of the IT teams responsible for coordinating internal user, system, and service support for Research In Motion / BlackBerry employees across the globe.

Skills

Support