Jason Walker

IT Professional

Technology Enthusiast

Productivity Prophet

Customer Service Evangelist

Husband & Father

Jason Walker

IT Professional

Technology Enthusiast

Productivity Prophet

Customer Service Evangelist

Husband & Father

Download Resume Contact Me

Resume Highlights

Experience

2014 - Present

Technical Lead, IT Digital Workplace

Equitable Life of Canada

Responsible for designing and managing the operational support and project delivery for productivity and collaboration systems at Equitable, focusing on Microsoft 365 applications and services (including SharePoint and Teams administration), meeting room video conferencing technologies, and generative AI integrations for content creation and digital personal assistants. Developing proactive process and technology solutions to address critical business requirements while also designing and facilitating end user training materials and sessions.

2013 - 2014

Manager, Customer Service

adidas group Canada

Managed the Canadian TEAM division of adidas Customer Service, which was responsible for coordinating and managing orders relating to sport federations, clubs, and associations while working closely with Sales Reps and Dealers. Instrumental in the development and implementation of reports, analytics, and policies while training and mentoring a high performance team.

2012 - 2013

Manager, Customer Support

Desire2Learn

Managed the teams responsible for providing support to Desire2Learn’s product and service customers worldwide, while coordinating internal team direction, knowledge, and resources.

2005 - 2012

Team Lead, IT Service Desk

Research In Motion / BlackBerry

Responsible for day-to-day operations of the IT teams responsible for coordinating internal user, system, and service support for Research In Motion / BlackBerry employees across the globe.

Skills

Support