Latest Tweets

12 Feb 1227736194458324994

A little concerning how relatively easy this is (with the right equipment and programming knowledge). It will be an interesting future once cheap pre-programmed hacking devices become available to counter your smart home tech.

#… https://lnkd.in/gQJhNfG

Jason Walker on LinkedIn: Breaking Into a Smart Home With A Laser - Smarter Every Day 229

A little concerning how relatively easy this is (with the right equipment and programming knowledge). It will be an interesting future once cheap pre...

lnkd.in

Twitter 1227736194458324994

Jason Walker @jason_walker·

12 Feb 1227731413933359104

The half-open video conferencing functionality is the first use of the folding screen design that actually seems useful - Samsung Galaxy Z Flip:

Twitter 1227731413933359104

Jason Walker @jason_walker·

20 Jan 1219484570447491072

The future is grim (facts and sources)

The future is grim

Many reddit users asked me to post my [20k comment] about climate change on a website. So here we are.

medium.com

Twitter 1219484570447491072

Resume Highlights

Experience

2014 - Present

Team Lead, IT Service Desk

Equitable Life of Canada

Responsible for the overall delivery of IT end-user support and leading daily operations within the IT Service Desk. Primary technical and process escalation contact for the company. Managing team workload and resource prioritization, shift and oncall scheduling, and focused on continuous support improvement through technology
and process enhancements.

2013 - 2014

Manager, Customer Service

adidas

Managed the Canadian TEAM division of adidas Customer Service, which was responsible for coordinating and managing orders relating to sport federations, clubs, and associations while working closely with Sales Reps and Dealers. Instrumental in the development and implementation of reports, analytics, and policies while training and mentoring a high performance team.

2012 - 2013

Manager, Customer Support

Desire2Learn

Managed the teams responsible for providing support to Desire2Learn’s product and service customers worldwide, while coordinating internal team direction, knowledge, and resources.

2005 - 2012

Team Lead, IT Service Desk

BlackBerry

Responsible for day-to-day operations of the IT teams responsible for coordinating internal user, system, and service support for Research In Motion / BlackBerry employees across the globe.

Skills

Support