Latest Tweets

Jason Walker @jason_walker·

12 Jan 1349163083609108480

The other virus that worries Asia - #nipah

The other virus that worries Asia

The death rate for Nipah virus is up to 75% and it has no vaccine. While the world focuses on Covid-19, scie...

www.bbc.com

Jason Walker @jason_walker·

6 Jan 1346972829431033857

U.S. Code - Title 18 - Part 1 / Chapter 115 § 2381 - Treason

18 U.S. Code § 2381 - Treason

www.law.cornell.edu

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CBC KW@CBCKW891·

4 Jan 1346083458783694850

From The Queens Gambit to The Handmaid's Tale and Flatliners and Men With Brooms - recognize these Cambridge locations in your favourite TV shows and films? https://cityofcambridge.maps.arcgis.com/apps/Shortlist/index.html?appid=9c95090c8eb54736a24719c03153d2ca

Resume Highlights

Experience

2014 - Present

Senior IT Systems Analyst, Personal Productivity

Equitable Life of Canada

Responsible for designing and managing the operational support and project delivery for personal productivity systems at Equitable Life, focusing on Office 365 application development and SharePoint administration, telephony systems, and end user print management. Developing proactive process and technology solutions to address critical business requirements while also designing and facilitating end user training materials and sessions.

2013 - 2014

Manager, Customer Service

adidas

Managed the Canadian TEAM division of adidas Customer Service, which was responsible for coordinating and managing orders relating to sport federations, clubs, and associations while working closely with Sales Reps and Dealers. Instrumental in the development and implementation of reports, analytics, and policies while training and mentoring a high performance team.

2012 - 2013

Manager, Customer Support

Desire2Learn

Managed the teams responsible for providing support to Desire2Learn’s product and service customers worldwide, while coordinating internal team direction, knowledge, and resources.

2005 - 2012

Team Lead, IT Service Desk

BlackBerry

Responsible for day-to-day operations of the IT teams responsible for coordinating internal user, system, and service support for Research In Motion / BlackBerry employees across the globe.

Skills

Support