Responsible for designing and managing the operational support and project delivery for personal productivity systems at Equitable Life, focusing on Office 365 application development and SharePoint administration, telephony systems, and end user print management. Developing proactive process and technology solutions to address critical business requirements while also designing and facilitating end user training materials and sessions.
Jason Walker
IT Professional
Technology Enthusiast
Customer Service Evangelist
Nascent Cinephile
Husband & Father
Jason Walker
IT Professional
Technology Enthusiast
Customer Service Evangelist
Nascent Cinephile
Husband & Father
Resume Highlights
Experience
2014 - Present
Senior IT Systems Analyst, Personal Productivity
Equitable Life of Canada
2013 - 2014
Manager, Customer Service
adidas
Managed the Canadian TEAM division of adidas Customer Service, which was responsible for coordinating and managing orders relating to sport federations, clubs, and associations while working closely with Sales Reps and Dealers. Instrumental in the development and implementation of reports, analytics, and policies while training and mentoring a high performance team.
2012 - 2013
Manager, Customer Support
Desire2Learn
Managed the teams responsible for providing support to Desire2Learn’s product and service customers worldwide, while coordinating internal team direction, knowledge, and resources.
2005 - 2012
Team Lead, IT Service Desk
BlackBerry
Responsible for day-to-day operations of the IT teams responsible for coordinating internal user, system, and service support for Research In Motion / BlackBerry employees across the globe.
Skills
Support
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Windows Support
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Mac Support
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iPhone Support
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Linux Support
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Hardware
People
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Communication
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Customer Service
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Delegation
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Leadership
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Humour
For further details please download my full resume.