Responsible for designing and managing the operational support and project delivery for productivity and collaboration systems at Equitable, focusing on Microsoft 365 applications and services (including SharePoint and Teams administration), meeting room video conferencing technologies, and generative AI integrations for content creation and digital personal assistants. Developing proactive process and technology solutions to address critical business requirements while also designing and facilitating end user training materials and sessions.
Jason Walker
IT Professional
Technology Enthusiast
Productivity Prophet
Customer Service Evangelist
Husband & Father
Jason Walker
IT Professional
Technology Enthusiast
Productivity Prophet
Customer Service Evangelist
Husband & Father
Resume Highlights
Experience
2014 - Present
Technical Lead, IT Digital Workplace
Equitable Life of Canada
2013 - 2014
Manager, Customer Service
adidas group Canada
Managed the Canadian TEAM division of adidas Customer Service, which was responsible for coordinating and managing orders relating to sport federations, clubs, and associations while working closely with Sales Reps and Dealers. Instrumental in the development and implementation of reports, analytics, and policies while training and mentoring a high performance team.
2012 - 2013
Manager, Customer Support
Desire2Learn
Managed the teams responsible for providing support to Desire2Learn’s product and service customers worldwide, while coordinating internal team direction, knowledge, and resources.
2005 - 2012
Team Lead, IT Service Desk
Research In Motion / BlackBerry
Responsible for day-to-day operations of the IT teams responsible for coordinating internal user, system, and service support for Research In Motion / BlackBerry employees across the globe.
Skills
Support
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Windows Support
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Mac Support
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iPhone Support
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Linux Support
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Hardware
People
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Communication
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Customer Service
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Delegation
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Leadership
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Humour
For further details please download my full resume.